The user experience is horrible at the moment, while trading the constant requests to re-enter my password and 2fa, having to send coins back and forth b/w main and trading accounts along with several Gas failures, it is one of the worst irritating exchange experiences I have ever had.
For an experienced trader its frustrating but for a new comer its prohibitive. There is along way to go before, as an investor, I could recommend it to anyone, let alone to someone new to crypto.
I think youâre right. Iâm already annoyed to go to the side to extend my stakes. Constantly you have to re-enter your password and 2FA. Either after a few minutes or as soon as you reload the page.
I only use the mobile app if I absolutely have to. Because to quickly check your account it is not useful because you have to look for your 2FA code again and again. I wonder if it is not possible to use the app opening purely with Face ID and only if I really want to transfer something I am asked for a 2FA code.
I have to honestly say that I am just disappointed with the current status. Not just because of 2FA. Just everything. Even if BTC comes next month, I always wonder if thatâs the speed to list a new coin. I can still remember that there was talk of new coins coming every week. You can only laugh about such statements now ⌠
I agree that the 2FA delay should be extended by default. For the exchange as well as the app. 
I know for a fact that theyâre hearing our feedback on this issue. But put this among hundreds of other minor issues and itâs hard to tackle everything at once. I trust their judgement to prioritize as best as possible.
I donât understand what you mean there. Either youâre trading and your funds are in orders, or youâre not and you should send them back to your funds manager. To my knowledge, there isnât any unnecessary transfers.
I use an iphone and ones i copy past my 2fa only ones I can login with face id So days even weeks of use with one time 2fa is possible. Just for login
Is it new? I test it nowâŚ
Goto Settings and click Security and enable it there
I already did. Still asked for the 2FA every time. I am currently testing.
Just retried as well. Itâs working for me on AndroĂŻd (I didnât have to reput my 2FA).
Nice 
But then thatâs definitely new. I tried it a few weeks ago and it definitely didnât work.
It currently works for me too. Letâs see how long. I keep testing âŚ
Iâve yet to experience any gas failures, but I do cuss whenever Iâm prompted to enter the password/2FA when trying to execute a trade; it surprises me almost every time (it feels like an âannoying pop-upâ which may even disrupt a time-sensitive trade for somebody one day; so keeping that menu greyed out and requiring the user to enter password/2FA, before allowing them to input numbers and click buy/sell, would probably feel less obstructive?).
I donât think Iâve cussed yet while having to enter the password/2FA for personal/trading wallet transfers (and I think that occurs far more often), but anything unexpected that prevents a userâs task from being promptly executed may elicit frustration. Also it may just be me, but the fewer number of times that I have to type out my password, the safer I feel.
Other than that, my experience has been a generally positive one so far. The staking statement page is nice and organized. The exchange does feel a little bare-bones in terms of UI/UX (absence of sfx/animation/images/etc. which arenât necessary and may or may not come later). Of course itâs purely subjective, but out of every (de)centralized exchange that Iâve tried thus far, Iâve liked Switcheo/ShapeShift the most from a UI/UX standpoint; binance feels like a cluttered disgusting mess imo, and using Nash has been an infinitely more pleasant experience over binance.
One gripe that I do have is the inactivity/time-out. I like to keep charts open on 2nd/3rd monitor while doing other things on the primary monitor for several hours, and Iâve had to hit the âstay logged-inâ button dozens of times. While Iâm not actively trading atm, I probably will be later if volume and listings increase.
Looks like the new update fixed this. Thereâs no longer a requirement to constantly input 2FA every time you open the app.
Log in experience on the app is amazing now. It looks like 2FA is only required once or once every 14 days based on the recent app update.
@canesin I think there should be another prompt for password/fingerprint/2fa when sending funds. I just tested this and it allowed me to send some btc without a second security prompt.
agreed. sending funds should authentication again.
Look at the right side of the screen.
Do we really need 3 CTA to âSign inâ or âCreate an accountâ?
Also, I think the order book and recent trades deserve more space.
Yup.
Moreover, bottom right CTAs appear only on hover 
Seems about right.
My point still stands and the current UX design doesnât seem right to me. Call me minimalist but I believe that 3 CTAs (yes, one of them is on hover) are not necessary and that space should be used to display other trading functionalities or expand the most important ones.
@sergi i agree with you, the UX needs improvement. easier transfers, explanations and a better UI that can differentiate from other exchanges or take their best abilitys and put them in one.
TBH I find it highly annoying having to log in before I can see how many X I can buy with Y on that market. I want to play around with numbers, and sometimes not place an order at all. I donât want to be forced to log in before I can play around. Why is it absolutely necessary to log in before I can do that? Itâs making it over-complicated. Keeping it simple where we can is needed for optimal UX.
