Lost access to 2FA, how to recover?

Hello. I have lost access to generate my two-factor authentication code for exchange.nash.io. Are there any recovery options available?

Thank you

Hi Euyawn, did you use and tried the sync option in the GA app already? maybe your clocks are out of sync? Otherwise you must have saved your “backup” at the time you installed the GA with Nash site, with this you can reinstall the function

This go’s for Android:

Note for Android users: If your Google Authenticator codes aren’t working, you may need to sync the app on your mobile device.

  1. Open the main menu in the Google Authenticator app.
  2. Tap Settings.
  3. Tap Time correction for codes.
  4. Tap Sync now…

Kind Regards, Coinder

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Hi Coiner, thanks a lot for replying. Unfortunately being the genius I am I do not have the back-up code. I am wondering if there is any other possibility to recover my account?

Yes. Since you can only help but the support and no one here in the forum :-). Since the support is already active on nash.io I would simply write to him there :wink:

Contact us at https://support.nash.io

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