I would like to share my concerns about community management on telegram.
In my eyes telegram is monitored with a way too defensive tone towards the community. I always thought Nash was all about community, and sadly I’ve seen this worsening for a while now.
Sometimes I see community members almost being treated like they’re the enemy. Sometimes poor communications lead to uncertainty. This uncertainty is created by Nash’s own doing, but concerns of community members are not taken seriously.
I do understand community management on telegram can be stressful and that a lot of complaints of the community are unjustified, but this shouldn’t influence the general tone of the channel.
Lastly, sorry if this is going to sound offensive. But I would suggest training for community management similar to what the support team had. Telegram and support are like night and day. With support you really feel respected, but on telegram it’s almost like the community is treated like the enemy sometimes.
I really hope this feedback is taken seriously, especially since I believe Nash is really entering the growth phase now and the importance of the community shouldn’t be forgotten. Community has always been the backbone of Nash, but lately it feels like that might be lost.