Hey there Nash,
I notice complaints about communication in the unofficial telegram chat, and i also don’t see that much activity on the forum from the team.
Wouldn’t it be a idea to get a community manager to bridge the gap between team and users?
A community manager would know both sides of the story. What is going on at Nash in detail and knowing what the community seeks for, and relay this to the team.
He would actively chat and be active on social media to see what can be improved, and be active in communication as well.
I think it would improve a lot for the community satisfaction and for the team to know the current issues and feedback from them.