You are probably working your asses off, but I truly think this one is important. With 4 days on the the ticker, did you guys thought of explanatory video’s for customers?
I know that after working so long on a project, all the steps must be quite self-explanatory for you. However, for new customers they won’t be, believe me. I still struggle with some concepts, like the safe word & colour etc. These type of functions are new for most customers, and therefor quite scary. I think it will do wonders for customer experience, and you’ll be saving yourself a lot of time if you would make tutorials, explaining the basic functions of the platform like:
The properties of the Nash wallet
The function of the safe word/colour
Basic functions of the Nash Exchange
How do the Nash wallet and Nash Exchange work together
How do the fiat on/off ramps work
As a customer, i’d rather be taken by the hand with a step-by-step video from a teammember instead of having to figure this out on my own. I expect you can save a lot of time (customer support/FAQ’s) if you’d invest some time into creating this material.
Did you guys have this covered?
PS: I couldn’t find the option to tag Clare/Fabio.