Swap BTC/ETH to USDC

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#1

Hi, why is it not possible on the mobile app to swap BTC/ETH to USDC? I´ve tried it yesterday at the high to swap to USDC but got the Info “Trading contract balance of 0 BTC is insufficient”. Also the 25%, 50% 75% and 100% was not available. Tried also half of the coins. Nothing worked out. Very annoying…Moved my Coins now back to Coinbase because there is it much easier to do it…

#2

Have you moved funds into the trading contract before? This probably means we need to change the error message to include a guidance, something like “Balance insufficient, please transfer funds to the trading contract before”.

If this is the case, would that have solved your issue?

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#3

Hi Fabio,thank you for your answer. No i didn´t. It was not clear for me that i have to move the balance to the trading contract. I didn´t even know that i have to do so. I found now the option where to do it. A guidance would be very helpful for newbies like me. Perhaps with a link where to move the coins to the trading contract or that the system automatically asked if i like to move coins to the trading contract to make the swap . I´m used to swap the tokens with one click from my coinbase Portfolio without sending them somewhere.

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#4

Welcome to the Community @Giangi - thanks for your suggestion, keep coming back!

#5

For first time users of the app a basic introduction/walk through could work well.

Could be very simple with a few pop ups explaining how to send money or trade on the exchange in the app.

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#6

Thanks for that suggestion @IanJ. We will do our best to provide this knowledge.

Regards,
Clare

#7

It would be good if we could streamline the process some how.

E.g. if there are insufficient funds in the trading contract, maybe a pop up to ask if we would like to move that amount of funds to trading contract and if user clicks ok then proceed with the move to TC+swap.

The fewer manual steps, the better.

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