Sending NEO from trading account to personal - issue

We know. Please stay in contact with support to figure this out (Go to the Support page and click on support in the right lower corner so you can do a live chat or reach them by email. It won’t help by keep posting it here. We can’t help you.

Hope they can fix it for you soon.

@kazanchev since it is working for others it seems to be a specific case, any specific fix will require you to be in communication with support so that we can collect the data to solve your issue.

I am closing this topic.