KYC App

waxxana · September 12, 2019, 5:18pm

Hello,

I have android 4.1.2 on my smartphone which means i am unable to install the KYC App (4.4 required).

Since i am not really in a position to buy a new phone ATM (need my NEX for staking ) i was wondering if/when there will be another way of verification for Tier 1.

Thank you

Dennis · September 12, 2019, 5:44pm

I thought they said there was an web version to, but not sure how to get that

cryptodragon · September 13, 2019, 1:10pm

@carla @canesin please help them as it’s a genuine point

canesin · September 13, 2019, 1:47pm

@waxxana We do have a web based KYC for extreme cases but it is only available through support (https://support.nash.io). It may take a couple of days before that feature is online as we are focusing on prioritizing other issues since this is the first occurrence of someone not able to install the app.

waxxana · September 13, 2019, 4:46pm

@canesin finally first in something

NP i’ll wait for it to come online, thank you for the answer.

waxxana · September 17, 2019, 8:43pm

@canesin are there any news about the desktop KYC App?

canesin · September 17, 2019, 11:37pm

Not desktop app, web based. Please contact the support team.