Getting error "TIER 1 Status denied"

Hi Team,

When I was try to verifi my account to TIER 1 it’s says " Status Denied"

Could you please let me know what step I need to take?

1 Like

Contact support at, our company has professional dedicated support. This forum is not the best place to solve your issues.

Already sent email and did not received any reply and i cannot wait for one year for reply like exchange launch as my Nex Token also lock as i cannot see in my profile.

Now what is this msg “An account has already been created using this IP address.” ?

I had the same issue, messaged “professional dedicated support” but no response as well.

1 Like

Support team where are you ? no reply…

I believe they give a 24H timeframe to reply within (which is typical or better than most systems). I used the chat yesterday for a KYC issue I was having and I personally found the support system was great.


How to chat live with support team ? could you please the link…

It’s in the bottom right hand corner of the website. Chat with support there.

1 Like

Waiting for one and half hour in “Queue position: 1” no one is replying