First name shown to share with FIAT provider wrong

Exchange
#1

It is not completely wrong but there seems to be an issue with special chars and spaces.
I have 2 first names and a special char in it, lets say for example “Joellé John”.
When I want to share my details with a FIAT provider my first name is shown like:
“Joell–John”
The é and the white space is replaced with -

I am sure with these information the KYC will not be successful.
Anyone else having such an issue?

Edit: This is if I select the new provider CryptoCoin. I am not aware that this was the case with Carbon I used a couple of weeks ago.

But one more thing I just saw. I changed my email address on nash the other week. If I select Carbon and go to my profile. There is still my old email address in my carbon profile and I am not able to change it.

2 Likes
#2

Honestly issues like this are probably best to be sent to the Nash support on the website as they will be able to help and respond faster than the community.

#3

I thought about this as well but to be honest I don’t need any support right now.
I did not want to buy, just checking out the new feature.
So I use this forum here as the channel to the team. I am aware that non of the community members can help with that.
I agree that this forum is not for support purposes but for sure to give feedback and mention found bugs.