Edited: Still having issues in Tier 1

Exchange
#1

@canesin @fabwa
No getting option under account->limit it says “Denied”…
Just to confirm my first ID was

#3

@daljitjatt555 yes we are using the correct account. If you can read the private messages follow the latest instructions there. I increased the private messages limit - if you refresh this page you should be able to reply to it. If not, we will pull in support this since by email we have no restrictions.

#9

This case has been solved.
I am just making this topic visible again for future reference:

  • When doing the identity verification never use a copy of the document, only the original.
  • Tip n1: put the document in a plane surface.
  • When doing the identity check, prefer to be in a well lit space with sun light.

For support always prefer to use: https://support.nash.io … as this community will very likely not be able to help you in specific issues.

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