We have been involved with nash since it was first thought of as NEX so we come in peace to share our experience. Today we experienced an issue when the system while it is under maintenance that needs addressed for the normal non tech person in this situation. It has happened before but today got us caught in a pickle because we were away from home and did not know it was in maintenance before our purchase.
Due to being away from our computer we could not access the community from our mobile phone without the chrome extension so we brought it up on Twitter. Of course people didn’t like that and we apologize but with no access to the community on our mobile it was the only option as an email to support would not have been returned in time.
That being said, as a community we need to fix the issue with not having access to move our bitcoin when the system is in maintenance. Today we were in a store that accepts bitcoin, when we tried to pay for our merchandise, we soon found we had no access to our bitcoin on the app or thru the website due to maintenance.
Obviously many of you will say that you can still access it with your private keys or seed, to us and a tech person that is fine. So Yes, we know that, but no one on here holds those things on themselves when out and about, so using them to access another App was not possible. We especially do not have them on us just in case Nash is under maintenance with no access to your portfolio to move bitcoin or even see your private keys to use a different app or ledger.
Due to the maintenance on the site and app today, we left the store without our merchandise because the payment timed out with no access to our Bitcoin. A little embarrassing because we talked up the fact we were going to use bitcoin in front of other customers.
We used the word “NonCustody” today in our tweets, saying that because due to this scenario it felt that we did not actually have custody of our bitcoin. Yes, We know that nothing would happen to it and we know Nash does not have custody, but please understand, when you don’t have the ability to move it or access your private keys or seed from the app or website you feel you have no control. You feel like the bank has shut down and closed their doors, while the guy across the counter wants to be paid for the merchandise with the line growing behind you and your in a panic. No one wants to be in that position, especially all the new people we brought into the space with no tech background to even think of using their private key or seed phrase on a different app, they want the “bank”(app) they chose to deal with to always give them access to move their funds.
Here is where we can start thinking what an option may be, Is there a way that when you are doing maintenance that the wallet portion can still be accessed and perhaps just push an update? Our other wallets(not exchanges) off Google Play update automatically still allowing access to move your bitcoin.
We hope we can all help fix this, we bring this up because besides the community on here, we have lots of people using and going to use the nash app. We can’t have people in line or online trying to pay in bitcoin with no access at all to do that.
Please note, we may not have wrote this perfectly as I am not a writer and I am bad with words but, we are not trying to cause problems or fights just point out something that I would freak out to my bank if they did not give me access to my money. Im sure we have all been in a position where the bank is closed your card is fucked and you have no money over the weekend, but fortunately it doesn’t have to be that way with bitcoin.
Love you all, hope we can work on this. Sorry about twitter but maybe that is something else we can address. Accessing the community away from the desktop.