Hello Nash Team,
The purpose of this post is to dig a little into Nash Customer Service. It is also to let you guys know how I found dealing with the ‘support’ section of nash.io
A little before last weekend I sent an email with one or two questions about the exchange.
I received an automatic email notification letting me know that my submission has been received and the Nash team aim to get back to me within one business day.
Its now Wednesday and I haven’t received a reply.
This does worry me about when the exchange launches.
I’m sure Nash team are familiar with the saying It costs 7 times more to obtain new customers then it is to keep existing customers
- New customers will be asking questions about the exchange when they are using the exchange. They will not want to wait a week to learn how to perform a specific task or have a question answered. (Nash is going to need Live Customer Service Chat) Kraken is a great example of this. When using Kraken, a small pop-up comes on the screen asking if i’d like any help.
- The ‘Zen desk’ brand is present on the Nash Customer Support page, the automatic email notifications and a few other places. Surely there is an option to have this removed from the Nash website and emails? Even if Nash has to purchase a more pricey Zen Desk subscription, I think its worth it. New customers need to get familiar with Nash, not two brands at once.
I will add to this post as I come across more things.